At Lucky Block Casino we take your privacy seriously. This Privacy Policy explains in clear, straightforward language exactly what information we collect, how we use it, and how we keep it safe. By using our website or creating an account at Casino Lucky Block, you agree to the practices described below.
We are fully committed to transparency and to protecting your personal data in line with the highest standards, including GDPR requirements for players in Germany and across Europe.
1. Who We Are
Lucky Block Casino is a crypto-first online casino platform. This Privacy Policy applies to all services provided under the Lucky Block brand.
2. Information We Collect
We only collect the information we need to provide you with a safe, smooth, and enjoyable gaming experience:
- Account information — email, username, password (hashed), date of birth, and country of residence.
- Payment data — cryptocurrency wallet addresses and transaction details (we never store your private keys).
- Usage data — how you interact with Lucky Block Games, your device type, IP address, and browser information.
- Communication data — messages you send to our 24/7 support team.
- Marketing preferences — whether you want to receive bonus offers and newsletters.
We do not collect sensitive data such as racial or ethnic origin, political opinions, or health information.
3. How We Use Your Information
We use your data for the following legitimate purposes:
- To create and manage your account at Lucky Block Casino
- To process deposits, withdrawals, and bonus claims
- To provide, personalize, and improve your experience with Lucky Block Games
- To comply with legal and regulatory obligations (including anti-money laundering rules)
- To send you important account notifications and (only if you opt in) exciting bonus offers
- To prevent fraud, money laundering, and unauthorized access
4. Sharing Your Information
We never sell your personal data. We may share it only in these limited cases:
- With trusted service providers (game providers, payment processors, KYC tools) who help us run the platform
- When required by law or court order
- To protect the rights, property, or safety of Lucky Block Casino, our players, or the public
All third parties are contractually bound to keep your data secure and use it only for the purposes we specify.
5. Cookies and Tracking Technologies
Lucky Block Casino uses cookies and similar technologies to:
- Remember your login and preferences
- Analyze site performance and improve user experience
- Show you relevant promotions (if you have given consent)
You can manage or disable cookies through your browser settings at any time. Some essential cookies are necessary for the site to function properly.
6. Data Security
We protect your information with:
- Bank-grade SSL encryption
- Two-factor authentication (2FA) option
- Strict internal access controls
- Regular security audits
While no system is 100% foolproof, we take every reasonable measure to keep your data safe.
7. Your Rights (GDPR)
As a player in Germany or the EU, you have the following rights regarding your personal data:
- Right to access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object
- Right to withdraw consent at any time
To exercise any of these rights, simply contact our support team via live chat or email. We will respond within one month (usually much faster).
8. Data Retention
We keep your personal data only as long as necessary for the purposes described above or as required by law. Once it is no longer needed, we securely delete or anonymize it.
9. International Data Transfers
Some of our service providers are located outside the EU. When we transfer data, we use appropriate safeguards (such as Standard Contractual Clauses) to ensure your information remains protected.
10. Children’s Privacy
Lucky Block Casino is strictly for players aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover a user is underage, we will close the account and delete all associated data.
11. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted here with the new “Last updated” date. We encourage you to review it occasionally. Significant changes will be notified via email or on the website.
12. Contact Us
If you have any questions or concerns about your privacy at Lucky Block Casino, please reach out:
- Live chat (available 24/7)
- Email: support@luckyblock.com
Our team will be happy to assist you quickly and clearly.
Thank you for trusting Casino Lucky Block with your data. We are committed to keeping your information safe so you can focus on enjoying thousands of exciting Lucky Block Games and the best crypto casino experience possible.
Play responsibly. 18+ only.